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Our levels of support include:

Product Support

When we say that our support is exceptional this is only because this is what our clients say, and the reason why we exist and grow. But this is what really differentiates our customer and product support from others.

  • We provide 24 hour email and telephonic support all year round on all our products
  • You do not require hardware, software, hosting or technical expertise for any of our software products and all product upgrades are absolutely free
  • If you have a rush job, our design, communication and development teams will work after hours and weekends to ensure we get jour job out on time, every time.
  • We provide all our customers with regular communication on how to better use and secure a higher ROI from our products.

Our mission is successful and happy clients. So if you are tired of product suppliers and service organization with no real people and experts you can talk to, or call centre attendants which is either unwilling or unable to really help you, then you will love dealing with us.

All products related support issues –  support@themediagenius.com
Ph: +27 21 870 1406/8 or +27 81 277 5481
Mon to Fri: 8am – 6pm
After Hours: 6pm – 8am

Marketing and Management

You want to market and communicate more effectively, to ensure you stay ahead of the competition and at the forefront of technology and innovation. But do not have the time, expertise or resources. No problem, we can do it all for you and at a fee less than what it would have cost you to employ people to do it for you.

Our marketing and management support service offering includes:

  • Campaign conceptualization, strategy and planning
  • Design, implementation and activation of all campaign elements
  • Development of content and calls to action for targeted and impactful communication
  • Monitoring and management of campaigns to ensure continuous optimization

Nothing happens in silos today, for this reason we take a 360 degree view and integrate everything we do for you. From Facebook and Twitter to your website, email, blog and printed materials we integrate everything to ensure every touch point you have with customers count.

All management related enquiries –  management@themediagenius.com
All marketing related enquiries –  marketing@themediagenius.com
Ph: +27 21 870 1406/8 or +27 81 277 5481
Mon to Fri: 8am – 6pm

Financial

As an entrepreneur, start-up or small business owner you often have little marketing budget or simply cannot afford to invest significant amount of monies once-off on getting all the marketing elements up and running that you require to stand out from the crowd and grow your business from day 1. No problem, at themediagenius.com we can help you overcome these obstacles by:

  • Prefunding everything you need, and allow you to pay this off over 3-18 months.
  • If you are a Micro Business we will consider discounting some of our products and services plus providing you with free trials to kick-start your business
  • In exceptional cases we might be willing to take a small stake in your business in exchange for providing you with our 360 degree product and service offering.

We see our customers as our partners and friends, and our relationship with you as a journey towards your success. We are committed and prepared to walk the extra mile to help your succeed and grow your business.

Renewals, payments, adjustments, billing and account enquiries
accounts@themediagenius.com

Financial assistance, special payment terms and equity related enquiries
assistance@themediagenius.com

Ph: +27 21 870 1406/8 or +27 81 277 5481
Mon to Fri: 8am – 6pm

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How can we help?

We are passionate and committed to making your life stress free.
Click here to request pricing on any of our products.

Contact Us

Phone: + 27 21 870 1408
Fax: + 27 86 637 5682
Email: info@themediagenius.com

Affiliations

NSBC National Partner
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